IT Solutions

RITIS believes that organizations should be able to connect with employees anywhere and everywhere!

Unified Communication – Voice, Video, Data, Mobile

Every successful organization understands that IP telephony provides a way for you to extend highly secure, reliable, and consistent communications services to all employees irrespective of their geographic location, i.e. within the same premises or working remotely or though mobile phones. Simply put, IP telephony transmits voice communications over the network using open-standards-based Internet Protocol cutting costs and enhancing reach to employees.

RITIS uses Avaya Unified Communication and Collaboration technology utilizing the network as a platform to unify voice, video, data, and mobile applications on fixed and mobile networks enabling each and every user to easily communicate in any workspace using any media, device, or operating system.

The benefits of RITIS Avaya Unified Communication and Collaboration technology solutions are:

  • Provide highly secure, reliable, scalable communications
  • Utilize your own LAN/WAN integrated and secure networks
  • Connect with employees anywhere, everywhere
  • Ease of call processing
  • State-of-the-art Wired, Wireless, Softphones

Contact Centers & Customer Experience Management – Engaging your customers

RITIS helps companies deliver a unified and highly personalized customer experience that builds not only their brand but also long-term loyalty. RITIS with Avaya Aura solutions enables your business to handle all types of customer engagements more efficiently by helping to ensure that the right resources are readily available to your customers. With even limited agents, spread across different locations, assisting your customers and prospects through their preferred contact channel becomes as easy as A,B,C since RITIS’s solutions equip you to deliver the right customer experience every time. Avaya solutions build on intelligent routing and resource selection features, so you can determine how quickly and by which agent should your customers should be served.

Products & Solutions

  • VoIP and Unified Communication Solutions